According to a Consumer Reports survey of over 90,000 tablet and laptop owners, an estimated 25 percent of those with Microsoft Surface devices will experience “problems by the end of the second year of ownership.” This failure rate is the worst in the industry by far among mainstream PC makers, the publication says, and as a result, it is pulling its “recommended” designation for all Surface products.
“If you are very concerned about how long your products are going to last, it might be better for you to go with a brand that has a higher predicted reliability,” Consumer Reports electronics editor Jerry Beilinson told Reuters. “Laptops and tablets … made by Microsoft were significantly less reliable than most other brands.”
I've had a lot of clients ask about getting a Surface instead of a traditional Dell/Lenovo/HP business laptop. Hardware is hard to do well, and Microsoft just got in the game. Building a supply chain to consistently produce reliable hardware at scale takes numerous iterations and years of trial and error.
If you're an early-adopter and want bleeding-edge, it'll come at a cost. If you need reliability, stick with the guys who've been doing this forever.